Return, Refund & Cancellation Policy

At Zenox Perfumes, we maintain strict quality checks and hygiene standards for all our products. Since perfumes are personal-use and sensitive items, we currently do not offer any return or refund policy once an order has been delivered.

No Return & No Refund Policy

All purchases made on our website are final. We do not accept returns, exchanges, or refund requests for:

  • Change of mind
  • Fragrance preference or dislike of scent
  • Opened or used products
  • Minor packaging variations
  • Orders once delivered successfully

Exceptions

A replacement may only be considered in the following cases:

  • Product received is damaged, leaking, or broken
  • Incorrect product delivered

To Request Assistance

  • The issue must be reported within 24 hours of delivery
  • A complete unboxing video starting from the sealed package is mandatory
  • Supporting images may also be requested for verification

Requests raised without valid proof or after the mentioned timeframe may not be accepted.

Cancellation Policy

Orders can only be cancelled before they are dispatched from our warehouse. Once shipped, orders cannot be cancelled.

Shipping Policy

  • Orders are usually processed within 1–3 working days
  • We offer free shipping across India
  • Delivery timelines may vary depending on location and courier operations

Important Note

If the outer package appears tampered with or physically damaged at the time of delivery, we strongly recommend refusing the package.

Zenox Perfumes reserves the right to refuse any request that does not meet the above policy conditions.